Welcome to the Ryan Goldsmith Automotive Tire Sales Website. To safeguard our customers’ interests and help you better understand our refund and return procedures, we have established the following Refund Policy. Please read this content carefully before making a purchase.
I. Clearance Sale Notice
Due to intense market competition in recent years, continuously rising operating costs, and sustained business pressures, Ryan Goldsmith is currently conducting a clearance sale to liquidate inventory—even at a loss. Selected automotive tires on our website are being offered at discounted prices to reduce excess stock and mitigate operational losses.
Although we are currently in a clearance phase, we remain committed to diligently processing all customer orders and continue to provide essential after-sales support services. Please note that inventory for certain items is limited and may not be restocked once sold out.
II. Order Processing and Shipping Times
Order Processing Time: Same-day processing
Standard Shipping Time: 2 business days
Once your payment has been successfully processed, we will promptly arrange for order verification, packaging, and shipment. Please be aware that shipping times may experience slight delays during holidays, periods of severe weather, or in the event of unforeseen logistical disruptions.
III. Return Request Period
Customers may request a return or refund within 30 days of receiving their merchandise.
Requests submitted after this specified timeframe may not be accepted.
IV. Eligible Conditions for Returns
Returns or refunds may be requested under the following circumstances:
Receipt of an incorrect item
Item damaged during transit
Item exhibits obvious quality defects
Item received does not significantly match the order details
Customers are required to provide relevant order information and photographs of the item to facilitate our review and processing.
V. Non-Returnable Items/Situations
Returns may not be processed under the following circumstances:
The 30-day return period has expired
The item shows signs of human-induced damage
The item has clearly been used or installed
Original packaging or accessories are missing
Issues arising from an incorrect shipping address provided by the customer
Certain limited-quantity clearance items may not be eligible for exchanges; eligibility is subject to the specific circumstances of each case.
VI. Return Process Instructions
To request a return, please follow the procedure outlined below:
Contact Customer Service to submit a return request
Provide your Order Number and a description of the issue
Await approval and confirmation
Return the item as instructed
Refunds will be processed once the returned item has been received and inspected
Packages returned without prior confirmation may not be processed successfully.
VII. Refund Processing Time
Once we have received the returned items and completed our inspection, we typically process the refund within 3 business days.
The time it takes for the refund to appear in your account may vary depending on the processing speeds of your bank or payment provider; we appreciate your patience.
VIII. Return Address
Return Address: 512 Vineyards Court, Lafayette, IN, 47905
Please do not return items directly without first contacting our customer service team for confirmation, as doing so may delay the refund processing.
IX. Shipping and Return Fee Policy
If a return is requested due to product quality issues, an incorrect item being shipped, or damage incurred during transit, we will assist in covering the associated costs based on the specific circumstances.
If a return is requested for personal reasons (i.e., not due to product defects or errors on our part), the return shipping costs may need to be borne by the customer.
X. Contact Us
If you have any questions regarding refunds, returns, or your order, please feel free to contact our customer service team at any time; we will address your inquiries as promptly as possible.
Thank you for your understanding and support of Ryan Goldsmith. Even as we are currently in a stock clearance phase, we remain committed to diligently addressing every customer’s after-sales needs and striving to provide a stable and reliable service experience.
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